Stakeholder Area

IKKA is dedicated to sustainable management practices and places a strong emphasis on establishing robust and diverse communication channels with its stakeholders. The Company is committed to comprehensively understanding the needs and expectations of its stakeholders, utilizing this insight as a reference for the development of sustainable responsibility policies and management guidelines.
Stakeholders are encouraged to contribute valuable suggestions and advice through an exclusive e-mail channel designated for this purpose.
To facilitate this dialogue, the Company has established dedicated functional units to systematically collect and provide feedback on the opinions and information received from various stakeholders.

• To protect the rights and interests of all stakeholders, the Company has established a code of conduct and a reporting system and procedures.
• If the Company's internal or external personnel find any illegal (including corruption) or unethical behavior, they should provide the name of the person being reported, the specific facts and evidence that can be investigated, and other information to the relevant unit of the Company for reporting or complaint.
• The Company undertakes to protect the whistleblower from improper treatments as a result of the whistleblowing.
• If a report is verified to be true and the company avoids losses, an appropriate reward will be given.
• In order to fulfill our commitments to our stakeholders (including employees, customers, suppliers, shareholders, investors and banks) and to respect and protect their legitimate rights and interests, the Company maintains good relations with our stakeholders and promotes internal and external communications. According to the concerned topics of each stakeholder, these topics are included in the responsibilities and work plans of each department respectively. Economic changes in the general environment and legal amendments can be handled through inter-departmental discussions and cooperation to meet the expectations of each stakeholder.
• The Company has a channel for communication and complaints, and upholds the principle of honesty and integrity to handle and respond to reported matters in a timely manner; This ensures that the relevant work is accomplished and a smooth communication channel between departments is maintained.
• By establishing a communication channel to understand your concerns, we will be able to respond to your needs in a proactive manner, which will serve as a reference for the gradual implementation of social responsibility in the future.

If you have any questions, please feel free to contact us and we will do our best to help you.
Tel: +886-3-5870928
E-mail: ikka@ikka.com.tw

In a commitment to facilitate direct and seamless communication channels between the company's stakeholders, which include employees, customers, suppliers, shareholders, investors, and banks, a dedicated reporting platform has been established. This platform is diligently managed and supervised by the Audit Committee, consisting of Independent Directors. The primary purpose of this platform is to address and handle suggestions and complaints from stakeholders, ensuring a mechanism through which their legitimate rights and interests are not only respected but also safeguarded.
E-mail to Independent Director supervisor@ikka.com.tw

The Company encourages internal and external personnel to report dishonest acts or misconduct, and will issue a bonus for the report depending on the severity of the case. If internal personnel make false reports or malicious accusations, they should be disciplined, and those who commit a serious offense should be dismissed. The Company establishes and announces an internal independent whistleblower mailbox or hotline on the Company's website and intranet site or commissions an external independent organization to provide a whistleblower mailbox or hotline for use by internal and external personnel of the Company.
The whistleblower should provide at least the following information:

• 1.The name and ID number of the whistleblower, and contact address, telephone number and e-mail.
• 2.The name of the person being reported or other information sufficient to identify the person being reported.
• 3.Specific facts or evidence available for investigation.

• 1. If the report involves a general employee, it shall be reported to the department head; if the report involves a director or a senior executive, it shall be reported to the independent directors or supervisors.
• 2. The Company's dedicated unit and the aforementioned department head or person receiving the report should immediately ascertain the relevant facts and, if necessary, be assisted by the regulatory compliance or other relevant departments.
• 3. If it is confirmed that the person being reported has violated relevant laws/regulations or the Company's policies and regulations on integrity management, the Company shall immediately request the person being reported to stop the relevant behavior and deal with it appropriately, and if necessary, request damages through legal procedures to protect the Company's reputation and rights.
• 4. The report acceptance, investigation process and findings shall be kept in written documents and retained for 5 years in a digital form. If a lawsuit related to the content of the report occurs before the expiration of the retention period, the relevant information should be retained until the end of the lawsuit.
• 5. If a report is verified to be true, the Company will instruct a dedicated unit to review the relevant internal control systems and operating procedures to propose improvement measures to prevent the recurrence of the same behavior.
• 6. The Company's dedicated unit shall report to the Board of Directors on the report, its handling and subsequent review and improvement measures.