第四章 社会公益の保護
The Company shall comply with relevant laws and regulations, and the International Bill of Human Rights, with respect to rights of gender equality, the right to work, prohibition of discrimination, etc.
The Company, to fulfill its responsibility in protecting human rights, shall adopt relevant management policies and processes, including:
- Present a corporate policy or statement on human rights.
- Evaluate the impact of the Company’s business operations and internal management on human rights, and formulate corresponding operating procedures.
- Review regularly the effectiveness of the corporate policy or statement on human rights.
- In the event of any infringement of human rights, the Company shall disclose the operational procedures for handling the matter with respect to the stakeholders involved.
The Company shall comply with the internationally recognized human rights of labor, including the freedom of association, the right of collective bargaining, caring for vulnerable groups, prohibiting the use of child labor, eliminating all forms of forced labor, eliminating recruitment and employment discrimination, and ensure that the human resource policies do not contain differential treatments based on gender, race, socioeconomic status, age, or marital and family status, so as to achieve equality and fairness in employment, hiring conditions, remuneration, benefits, training, evaluation, and promotion opportunities.
The Company shall provide an effective and appropriate grievance mechanism with respect to matters adversely impacting the rights and interests of the labor force, in order to ensure equality and transparency of the grievance process. Channels through which a grievance may be raised shall be clear, convenient, and unobstructed. The Company shall respond to any employee’s grievance in an appropriate manner.
The Company shall provide information for the employees so that they have knowledge of the labor laws and the rights they enjoy in the countries where the companies have business operations.
The Company should provide safe and healthful work environments for their employees, including necessary health and first-aid facilities and shall endeavor to curb dangers to employees’ safety and health and to prevent occupational accidents.
The Company should organize training on safety and health for the employees on a regular basis.
The Company should create an environment conducive to the development of the employees’ careers, and establish effective training programs to foster their career skills.
The Company shall formulate and implement reasonable employee welfare measures (including remuneration, leave, welfare, etc.) and appropriately reflect the business performance or achievements in the employee remuneration in order to ensure the recruitment, retention, and motivation of human resources, and to achieve the objective of sustainable operations.
The Company shall establish a channel to facilitate regular two-way communication between the management and the employees for the employees to obtain relevant information and express their opinions on the Company’s operations, management, and decisions.
The Company shall respect the employee representatives’ rights to bargain for the working conditions, and shall provide the employees with necessary information and hardware equipment in order to improve the negotiation and cooperation between employers and employees or employee representatives.
The Company shall, by reasonable means, inform employees of operation changes that might have material impacts.
The Company should treat customers or consumers of its products or services in a fair and reasonable manner, including the following principles: fairness and good faith in contracting, duty of care and fiduciary duty, truthfulness in advertising and soliciting, fitness of products or services, notification and disclosure, commensuration between remuneration and performance, protection of the right to complain, professionalism of salespersons etc. with the relevant strategies and specific measures for implementation formulated.
The Company shall take responsibility for its products and services, and take marketing ethics seriously. In the process of research and development, procurement, production, operations, and services, the Company shall ensure the transparency and safety of the products and services provided. The Company shall establish and disclose policies on consumer rights and interests, and enforce them in the course of business operations in order to prevent the products or services from adversely impacting the rights, interests, health, or safety of consumers.
The Company shall ensure the quality of the products and services provided by following the laws and regulations of the government and relevant standards of the industry.
The Company shall follow relevant laws, regulations, and international guidelines in regard to customer health and safety and customer privacy involved in, and marketing and labeling of, the products and services provided, and shall not deceive, mislead, commit fraud or engage in any other acts that would betray consumers’ trust or infringe consumers’ rights or interests.
The Company should evaluate and manage all types of risks that could cause interruptions in operations in order to reduce the impact on consumers and society.
The Company should provide a clear and effective procedure for accepting consumer complaints to fairly and timely handle consumer complaints, and should comply with laws and regulations related to the Personal Information Protection Act for respecting consumers’ rights of privacy and should protect personal data provided by consumers.
The Company should evaluate the impact of its procurement on society as well as the environment of the community that they are procuring from, and shall cooperate with the suppliers to jointly implement the corporate social responsibility.
The Company should formulate supplier management policies and request suppliers to comply with rules governing issues, such as, environmental protection, occupational safety and health, or labor rights. Prior to engaging in commercial dealings, the Company should evaluate whether there is any record of a supplier’s impact on the environment and society, and avoid conducting transactions with those against corporate social responsibility policy.
When the Company enters into a contract with any of its major suppliers, the content should include terms stipulating mutual compliance with corporate social responsibility policy, and that the contract may be terminated or rescinded any time if the supplier has violated such policy and has caused significant negative impact on the environment and society of the community of the supply source.
The Company shall evaluate the impact of its business operations on the community, and adequately employ personnel from the location of the business operations in order to enhance community acceptance.
The Company should, through equity investment, commercial activities, endowments, volunteering service or other charitable professional services, etc., dedicate resources to organizations that commercially resolve social or environmental issues, participate in events held by citizen organizations, charities, and local government agencies relating to community development and community education in order to promote community development.